Terms and Policies

These Terms of Purchase apply to the ordering, purchase and delivery of Str8bat devices, products and services (“Str8bat Products”, “Products”, “Services”) on/ via https://www.str8bat.com (“Webpage“). Products and Services purchased through the Webpage are sold and distributed by Str8bat Solutions India Private Limited (“we“, “us” or “our” or “Str8bat“) or by other Sellers (defined below) listed on the Webpage.

This Webpage is managed and operated by Str8bat.

The Products on the Webpage are available for purchase in India only.

Please note that when you access and use the Webpage for purchasing the Str8bat Product, your information will be collected and stored in accordance with the Terms and Conditions and Privacy Policy provided by Str8bat, inter alia, through registration requirement.

You can place an order for the Str8bat Products by following the instructions on the Webpage. We will email you an order confirmation after we have received your order (“Order Confirmation”). An Order Confirmation or processing of your order does not constitute acceptance of your order.

We reserve the right (at our sole discretion) to decline, reject or limit your order, for various reasons including, but not limited to:

  • Your non-acceptance of these Terms of Purchase (including the Terms and Conditions and Privacy Policy);
  • You have not provided a valid (complete and correct) shipping address within India or the address provided by you is not serviceable by our delivery partner(s);
  • Your payment for the order is unsuccessful or we been unable to confirm the same;
  • The Str8bat Product you have ordered is out of stock;
  • The information you provided to us is incomplete or inaccurate;
  • Multiple items have been ordered at the same address or using the same mobile number or e- mail address, thus giving us the impression that the same is for probable resale and/or commercial use instead of individual/person use;
  • Any malpractice used to place the order; or
  • Any other criteria as deemed fit by Str8bat.

If we decline, reject or limit your order after you have made the payment, we will notify you and refund the amount paid. If there are any errors on the Webpage that affects your order or if there has been an error in the price of the Product you have ordered, we reserve the right to correct the error and will endeavour to notify you of the same. In such case, you may either choose to purchase the Str8bat product at the corrected/updated price, or cancel your order and we shall refund you the amount paid, the case maybe.

All prices are in Indian Rupees and unless specified otherwise, includes all applicable taxes and standard delivery charges.

All promotional prices are final prices and cannot be clubbed with other existing promotional offers. Offers, prices, specifications and availability is subject to change or may stand withdrawn without notice.

We take no responsibility for any editorial, photographic or typographic errors, and may correct any errors and change or update information on the Webpage without prior notice.

Subject to a reduction in price in accordance with the succeeding paragraph below or unless a change in price is caused by our error, any change in Product price will not affect you once we have issued you with an Order Confirmation.

The total amount specified on the checkout page is the final amount payable, net of all discounts/cashbacks etc., and inclusive of all taxes and applicable delivery charges, if any.

We accept payment by valid credit cards/debit cards, net banking, electronic wallets, UPI or other payment modes as enabled on the third-party payment gateway.

Your credit card will be charged at the point of purchase.

We are not liable for any charges incurred by you as a result of your chosen payment method. In certain circumstances, we may require a re-authorization for your chosen method of payment.

You, as a customer understand and accept that, the:

  • Payment facility provided is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment for the transactions on Webpage using the existing authorized banking infrastructure and payment gateway networks.
  • That upon initiating a transaction, you, are entering into a legally binding and enforceable contract with Str8bat to purchase the Products and/or Services by using the payment facility.
  • An Order once placed will be cancelled only at the discretion of Str8bat or such Seller as have been listed on the Webpage. For any cancellation of order once placed, you shall reach out to us via email, requesting the cancellation of the order.
  • Except for cash on delivery mode of payment, refund, if any, shall be made to the same issuing bank from where payment was received by Str8bat for the Products and Services.
  • Refund shall be made in Indian Rupees only and shall be equivalent to the transaction price paid by the customer in Indian Rupees.
  • In case any coupons, subvention, discount or cashbacks has been availed/ used by the customer at the time of placing the order on the Webpage, the amount of the refund shall be net of such coupon value, subvention, discount or cashback, as the case maybe.

Str8bat reserves the right to impose limits on the number of transactions or transaction price received from a single Valid Credit/Debit/ Cash Card / Valid Bank Account/electronic Wallets, UPI and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual buyer during any time period, and reserves the right to refuse to process transactions exceeding such limit.

Str8bat reserves the right to refuse to process transactions by customers with a prior history of questionable charges including without limitation breach of any agreements with Seller or breach/violation of any law or any charges imposed by issuing bank or breach of any policy.

Str8bat may do such checks as it may deem fit before approving the receipt of/customer’s commitment to pay (for cash on delivery transactions) transaction price from the customer for security or other reasons at it’s sole discretion. If as a result of such check, Str8bat is not convinced with the creditability of the customer or genuineness of the transaction, it will have the right to reject the receipt of/ customer’s commitment to pay transaction price.

You acknowledge that Str8bat and/or Seller on Webpage will not be liable for any damages, interests or claims etc. resulting from not processing a transaction or any delay in processing a transaction.

Inorder to process your Order through this Webpage, you may be asked to supply certain relevant information, such as your payment and shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT TO USE ANY PAYMENT METHOD THAT YOU CHOOSE TO USE TO COMPLETE ANY SUCH TRANSACTION. By submitting such information, you grant to us the right to provide such information to third parties for purposes of facilitating transactions. Verification of information may be required prior to the acknowledgment or completion of any transaction.

Shipment and Delivery

Orders received shall be fulfilled by Str8bat or the authorized merchant/local partner/ seller, according to the delivery address (hereinafter, collectively referred to as the “Sellers” and individually as the “Seller” as the case maybe). The Product invoice for the purchase will be issued by the Seller fulfilling the order.

The orders will be shipped to address entered in the shipping address field at the time of placing the order. Str8bat or Sellers will not be responsible for any delay caused out of incorrect shipping address entered at the time of placing the order.

The actual delivery of your order can be impacted by many events beyond our control, and you agree and accept that we shall not be liable for delayed delivery.

In certain regions, the Products and Services may be sold to you by our appointed reseller, as the seller of record, pursuant to contractual arrangements made between us and the reseller. As described above, this means you have a contract with that appointed reseller for the supply of such Products and Services. In such case, the point of purchase or your order confirmation will include the appropriate contact information for any issues relating to your order. Str8bat and its affiliates are express third-party beneficiaries of these terms in cases where these terms are between you and the appointed reseller.

Seller(s) however reserves its right to refuse to execute any transaction(s) belonging to any customer without assigning any reason(s) whatsoever.

Sellers or their authorized delivery partners reserve the right to restrict delivery to specific locations or delivery facilities. Specifically, Sellers shall not deliver any Str8bat Products to MailBox locations.

Please ensure that you inspect the shipment as soon as you accept it from the courier. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. Sellers retain the right to withhold refund/replacement of the damaged order if you fail to place on record, your observation about the nature of damage on the courier receipt’s confirmation slip.

In case of any damage to the Product, you are required to inform the Str8bat’s customer care not later than 24 hours from the time of the receipt of such shipment. Failure to do so, shall absolve Seller/ Str8bat (as the case maybe), of all liability, including any obligation to refund/replace/repair the same.

Unless otherwise provided in these Terms of Purchase, orders cannot be cancelled or amended by the customer after Order Confirmation.

Str8bat or the Seller (as the case may be) reserves the right to accept or cancel orders for any reason. You agree not to dispute the decision made by Str8bat/ Seller(s) and accept the Str8bat/ Seller(s) decision regarding the cancellation. Seller(s) also reserve the right to cancel your order in case of:

  • Problems identified by credit and fraud avoidance department.
  • Inaccuracies or errors in Product or pricing information.
  • Limitations on quantities available for purchase.
  • Products ordered for commercial resale and not for self-consumption;
  • Multiple items ordered at the same address;
  • Bulk quantity of items ordered;
  • Invalid address given in order details;
  • Any malpractice used to place the order;
  • Multiple items ordered using the same mobile no, email address; or
  • Any other criteria as deemed fit by Str8bat
  • Any other reasons beyond reasonable control of Seller(s).

Sellers may also require additional verifications or information before accepting any order. Sellers will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been debited, the said amount will be returned back to your issuing bank from where the transaction was made.

If we make an error by delivering the incorrect order and/or incorrect quantity to you, we will provide you with the correct order and/or correct quantity and will arrange return or collection of the incorrect order at no cost to you. Please contact us to arrange for return of the Product. You are required to inform the Str8bat customer care not later than 24 hours from the time of the receipt of the shipment. Failure to do so shall absolve Seller/ Str8bat (as the case maybe) of all liability/obligation to provide you with correct order/ quantity.

If the Product delivered to you has damage visible on its packaging or upon opening the packaging you discover that the Product has sustained physical damage, please contact us within 24 (Twenty-Four) hours from the time of delivery. You will also be required to provide us with proof of purchase and any delivery documentation that we may require to validate your claim, process your complaint.

We reserve the right to inspect the Product and verify fault on return. You are required to return the faulty Product to us for assessment and the Product must be returned in good condition with documentation and original accessories intact, along with proof of purchase, the original packaging materials, original brand box, shipping label and packaging slip. We will notify you of our assessment within a reasonable period of time. If a Product is found to be faulty, you are entitled to have the Product repaired, replaced or a refund in accordance to your rights under law. All refunds will be made via the payment method used for the original transaction.

If we reasonably determine after inspection that the Product is not faulty, or if the fault is caused by you, or is a fault that is not covered under the Product Warranty, we reserve the right to refuse a refund, replacement or repair and to charge you the cost of collecting the Product from and returning it to you, in addition to the charges for inspecting the Product.

If the Product is defective/malfunctions or does not function as per what is claimed on the Webpage, then please contact us within 24 (Twenty-Four) hours from the time of delivery.

Please refer to our FAQ section on our Website https://www.str8bat.com for additional details.

All Products, included on or otherwise made available to you on the Webpage shall be covered by standard product warranty of manufacturer.

To the extent permitted by law, we (including our related bodies corporate, officers, employees and agents) exclude all liability arising from your use of the Webpage any interruption of use, any bugs, viruses, malware.

Except as expressly provided in these Terms of Purchase and to the fullest extent allowed by law in no event whether for breach of contract, warranty, negligence, strict liability in tort, or otherwise will we (including our affiliates, related bodies corporate, officers, employees and agents) be liable for any losses or damages that you/ third party suffers, any losses or damages that a third party suffers, any losses or damages which are not of foreseeable consequence of our failure to comply with these Terms of Purchase, any loss or damage to data, any special, incidental, or indirect damages or for any economic consequential damages of any kind, any lost profits, business revenue, goodwill or anticipated savings. This limitation and exclusion will apply even if we were informed or should have known of such possibility.

Due to constantly evolving situation pertaining to Covid 19 or any other force majeure event, act of God etc., the fulfilment of the orders maybe impacted, including the time required for fulfillment. The nature and the extent of such impact on the fulfilment of the orders, is subject to the extant rules and regulations which may laid down by the appropriate government authority from time to time.
Especially, in respect of lockdown caused due to Covid-19 (including its other variants):

  • Orders will be dispatched according to the serviceable COVID-19 affected zones. Delivery time shall be contingent upon the zone in which the area/pincode is classified;
  • For all red zones or containment areas, the orders will be held in the warehouse of/on behalf of Str8bat/Seller and delivery shall be attempted once the restriction on the movement of the freight in/to the said area/pincode is eased;
  • In case the customer has placed the order and wishes to cancel during the wait period, refund will be initiated at the earliest, however such refund shall be subject to standard deductions. Such standard deductions shall include, but is not limited to the cost of courier/freight incurred by Str8bat/Seller to courier such order to the customer;
  • For all manufacturing defect products, the reverse pick-up will be scheduled at a later date when the restriction on the movement of the freight in/to the said area/pincode is eased;

When you purchase Products, title shall stand transferred to you only upon the successful delivery of the Product to you and so shall the risk of loss or damage to the Product.

Str8bat and its related companies will process, store and use personal information collected from you or on our behalf from your transaction on the Webpage. Str8bat may disclose or share your personal information with the Product manufacturer or third party service providers whom we work with in the course of our business including customer support, delivery, security, financial and legal advisory, banking, payment processing, credit reporting, fraud checks, data storage, information processing, order tracking, marketing, product reviews, responding to customer queries and complaints, technology services or law enforcement agency for compliance purposes or to assist with investigations.

Purchasing from the Webpage and providing your personal information will be subject to Str8bat’s Privacy Policy.

Purchase of subscription from the Webpage shall be subject to the Terms of Subscription.

We will not be liable for any loss or damage suffered or incurred by you for any delay in fulfilling or failure to fulfill your order caused by any circumstance beyond our reasonable control.

We reserve the right to amend, vary and/or replace these Terms of Purchase from time to time at our sole discretion, without any notice.

Compliance with law in providing the services, including facilitation of sale between the customers and Sellers and any regulatory requirements (as maybe required) is the sole and exclusive responsibility of Str8bat.

Any provision of these Terms of Purchase which is held to be illegal, void or unenforceable shall be deemed to be severed and the remainder of these Terms of Purchase shall continue to be in full force and effect.

These Terms of Purchase are governed under the laws of India and you submit to exclusive jurisdiction to the Courts of Bengaluru, Karnataka having jurisdiction to settle any dispute arising out of or in connection with these Terms of Purchase.